Call Recording

Call recording brings increased stability to businesses where: calls represent valuable agreements, the quality of telephone interactions must be monitored, and security issues need to be considered. Beyond the legislative requirements, nowadays business strategists rely highly on data and KPI metrics gathered from these recorded interactions as well as customer related metadata. Some examples of the various use cases are: Compliance recording, Powering Branch Recording, Cisco TelePresence Recording, Intelligent Recording for Converging Trading Floors, Video Call and Conference Recording, Customer Retention and Quality Assurance with Speech Analytics, Call Recording for Multi Tenant and Hosted Environments, and more.